The Uganda Civil Aviation Authority (UCAA) recently hosted a two-day Customer Care Training Workshop aimed at enhancing the passenger experience at Entebbe International Airport. The event took place from Thursday, August 14 to Friday, August 15, 2025, at the Imperial Golf View Hotel in Entebbe, bringing together key stakeholders who operate within the airport.
The workshop was officially opened by the General Manager of Entebbe International Airport, Mr. Emmanuel Barungi, who emphasized the importance of excellent customer service. He reminded participants that airport staff are the face of Uganda to international travelers. Mr. Barungi encouraged everyone to actively share their experiences, ask questions, and learn from one another. “The true value of today’s training lies in the ideas we exchange and the commitment we make to apply them,” he stated.
The training attracted a wide range of participants, including staff from Immigration, Customs, Forex Bureau operators, Duty Free Shops, Hotels, Handling Agents, and Restaurants. The goal was to ensure that all airport stakeholders understand their role in providing a positive experience for passengers. The workshop was facilitated by Mr. Chris Roddy Muhango, who guided attendees through practical approaches to improving service quality and satisfaction.
This initiative by UCAA reflects the authority’s commitment to raising service standards at Entebbe International Airport, ensuring that every passenger interaction is professional, friendly, and efficient. The training is expected to have a long-term impact on passenger satisfaction, contributing to a more welcoming and efficient airport environment.
