The Uganda Civil Aviation Authority (UCAA) has hosted a pivotal Airport Stakeholders’ Meeting at Entebbe International Airport to amplify passenger feedback mechanisms. The Director of Airports and Aviation Security, Eng. Ayub Sooma, emphasized the importance of collaboration among stakeholders to ensure an exceptional travel experience for passengers.
He encouraged proactive responsiveness to passenger feedback, highlighting the critical role stakeholders play in shaping the airport experience. The meeting drew participation from various stakeholders, including representatives from Uganda Revenue Authority (Customs), Immigration, Ground Handling Companies, Airline Operators Committee, Security Agencies, Airport Medical Personnel, and Airport Taxi Operators.
Key outcomes of the meeting included agreements to:
• Streamline Immigration and Customs Processes: Enhance efficiency and reduce wait times for passengers.
• Optimize Ground Handling Services: Improve baggage handling, aircraft turnaround times, and overall passenger facilitation.
• Bolster Security Protocols: Ensure the safety and security of passengers, aircraft, and airport facilities.
• Refine Medical Assistance Provisions: Enhance medical services and emergency response within the airport premises.
These measures aim to optimize operations and enhance customer satisfaction at Entebbe International Airport.
